![]() It was connected to a desktop HP running Windows XP with a USB cable and printed and scanned OK. If there really is no software solution and I must purchase new hardware because mine has intentionally be made obsolete, I suppose I will just switch to another brand on general principle.Wireless J6480 prints fine, but does not scanĪll J6480 printer a HP. If the app is no longer compatible via Wi-Fi with my printer for some reason, it sounds like HP might be trying to get me to buy a newer one, when the one I have still meets all my needs. This is where the app tells me that the device cannot be found. But as I mentioned before, if I plug the printer into the laptop with the USB cable, then the app allows me to scan. Printed test page, then immediately tried to scan it with HP Scanner and Capture. So this is where I am right now: the printer is installed and properly working on my Wi-Fi network. I reinstalled the app but that didn't solve the problem. That's when I had to make the switch to HP Scanner and Capture, which had worked flawlessly until last month. But the HP application that came with the printer (HP Solution Center) was running on Flash, and is no longer supported. I ran this printer on the same laptop with no problems for over 10 years. Perhaps I need to explain myself more clearly, just in case. Did you perhaps mean to write that "after the HP smart app update it does NOT support the printer."? I am a little confused with what you wrote. You may refer to Install and use a scanner in Windows 10 After your scan is finished, select View to see the scanned file before you save it, or select Close to save it. You can edit the scanned document or picture in the preview that appears when you select View.Select Scan at the bottom of the screen to scan your document or picture.Under Save file to, browse to the location where you want to save the scan.Select Show more to show the Save file to options.For example, you can save the file in different file formats-such as JPEG, Bitmap, and PNG. Under File type, select the type of file you want the scan to be saved as.Under Source, select the location you prefer to scan from.Under Scanner, select the scanner you want to use.Place the item you want to scan in the scanner's document feeder.Place the item you want to scan face down on the scanner's flatbed and close the cover.In the search box on the taskbar, type Windows Scan, and then select Scan from the results.Note: Need to install the Windows Scan app? You can get the app at Microsoft Store. Once your scanner is installed, use the Windows Scan app to scan a picture or document. If prompted, select your scanner from the list and click OK.If File is not available on the menu bar, click Alt on your keyboard, to display it. Not all models are compatible with all listed operating systems. You can scan using windows scan, or Microsoft paint. Yes, the smart app and HP Scan and Capture App are not compatible with the HP Photosmart C4780 All-in-One. I tried reading the HP Print and Scan Doctor that did not solve the problem.Īny help would be greatly appreciated. Next to where it says "Available," there's a circular arrow rotating indefinitely as if it were searching for something. When I click on "Capture Document" in the app, go to "settings" and "select a device," I have the option to a "Manual Search" which finds nothing whether I used the printer name or IP address. The identical problem is described and apparently solved here :īut the driver that was offered as a solution is no longer available when I click on the link (which takes me to some sort of Amazon page). This happened suddenly a couple of weeks ago without any particular software or hardware changes. My Windows 10 (64-bit) laptop (Dell Studio 1749) can still send documents to my HP Photosmart C4780 to print wirelessly but I have to plug In the USB cable to scan because of the device cannot be found from the scan application. I recently lost the ability to remotely scan documents with the HP Scan and Capture application (Version 40.0.245.0). Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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